How we obtain your personal information
We collect your personal information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, order online or other correspondence (whether by letter, phone or e-mail), visit our website or when you have contact with us in person. Generally, the type of personal information we collect about you includes names, billing addresses, telephone numbers, e-mail addresses and delivery addresses, and payment details.
How we use your information
We use this information in order to deliver the goods and services to you. We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure. We may disclose your information to third parties in order to provide these services to you. We do not sell or provide this information to third parties other than to deliver goods or services to you.
We may also use this information to keep in contact with you and keep you up to date with news, product offers. If you would no longer like to receive any contact please contact us.
Our site uses secure 128bit SSL encryption to protect your personal and credit card details. Your credit card details are not stored and transmitted directly to eWay's payment gateway. When accepting telephone or mail orders Frescobol Australia enters your details into a secure eWay page to ensure your credit details are secure. Once Frescobol Australia has completed a manual payment, we destroy all records of any credit card details we may have received.
How to contact us
Frescobol Australia, PO Box 693, Harbord, NSW 2096, Australia.
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 5 working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaints.